Since I have returned to work after having my son in 2012, i have been relying on HMRC’s childcare element of working tax credit to assist with childcare costs. If I didn’t have this assistance it would be completely pointless to work as my childcare costs would cancel out my earnings. Every time i receive my annual tax credits award, it feels like i am reading some complicated general ledger. For Part 2 you have been awarded £xx, part 3 you have been awarded £0.0 and then at the end of this complicated list of sums and numbers, i read that i actually owe HMRC £6,000. “What!” i scream to an empty room. I then dog put all my previous awards notices to see if i can locate the logic of this total but to no avail.
I dont trust their judgement. They tried to claim £3000 crom my husband recently for the tax year 2012. My husband was confused so he contacted his accontant and rang our old bank to get bank statements and sure enough we had paid ir years ago, it had just hot lost in HMRC’s system and they couldnt be bothered to check it for themselves. I am hoping it is poor admin that hasled to this bizarre request for money.
I will look forward to sitting on hold for 30 mins before i get through to someone.
Regardless of the outcome, HMRC paperwork would not win awards from the plain English campaign. Yet this is one of the most important national forms of communications – supporting millions of people at all levels of society with their means of earning a living, but what you are entitled to and why is indecipherable. It is almost as if the complexity of the literature they send is deliberate. At least i only have to try and get help with childcare, god knows what it must be like if you are claiming other benefits or allowances. It is so complicated that I believe most people would need the assistance of an accountant to work it out and also establish where HMRC have hone wrong. But most people cant afford accountants fees.
HMRC are there to help the nation, but why do i get the impression that they are more like the Sherriff of Nottingham. In which case we need a modern day Robin Hood, especially under this Government.
I missed a post yesterday so a pound in the pot to Unicef.
This blog is for Unicef. Thanks for reading.